Frequently Asked Questions
Everything you need to know about your ABUniverse shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned once the seal is broken.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit before ordering.
Are your packages shipped discreetly?
Yes, all ABUniverse orders are shipped in plain, unmarked packaging to ensure your privacy and security from warehouse to doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our facility, you will receive an email with a tracking number and a link to monitor its progress in real-time.